Terms of Use

FEEDME GURU TERMS AND CONDITIONS OF SERVICE

Welcome to feedmeguru.com website ("Website") and our applications (each our "Service"). This page (together with the documents referred to on it, including the FeedMe Terms of Use for Website and Applications and the FeedMe Privacy Policy) tells you the terms and conditions on which our partner restaurants supply any of their meals (the "Meals") listed on the Website to you. Please read these terms and conditions carefully before ordering any Meals from the Website. By accessing the Website and placing an order you agreed to be bound by these terms and conditions and our terms of use policy.

If you have any questions relating to these terms and conditions please contact admin@feedmeguru.com before you place an order. If you do not accept these terms and conditions in full please do not use our Service.

1. INFORMATION ABOUT US

The Website is operated by FeedMe Limited, a company registered in Hong Kong. FeedMe Limited ("we" or "us" or "FeedMe") is a company incorporated in Hong Kong and operating a business where the food is prepared by independent restaurants (our "Partner Restaurants") and available for booking by us.

2. PURPOSE

The purpose of our Service is to provide a simple and convenient service to you, linking you to the Partner Restaurant and allowing you to book Meals by them. FeedMe markets these Meals on behalf of our Partner Restaurants, and takes reservations on their behalf.

3. SERVICE AVAILABILITY

FeedMe offers a Meals booking service from our Partner Restaurants in Hong Kong. Operating hours will vary depending on our Partner Restaurants. Please click on the relevant link to view the Meals on our Service, and then click on your chosen Meals which will provide you with the option to book your chosen Partner Restaurant.

4. ORDERS

When you book a Meal through our Service, an email thanking you and confirming your booking has been received and accepted by the Partner Restaurant (the "Confirmation Email") will be sent to you by us on behalf of the Partner Restaurant. The contract for the supply of any Meal you order through us will be between you and the Partner Restaurant and will only be formed when you have been sent the Confirmation Email by us. Please ensure that you have given us a correct email address as this is how we will communicate with you about your Meal. FeedMe seeks to provide a quality service and will be the first contact in event in there is a problem with your Meal. We do monitor our Partner Restaurants very closely and it is of utmost importance to us that they comply with our standards and help us to maintain our reputation. Please let us know if you have any comments relating to our Partner Restaurants or in respect of the Meals by emailing or calling us.

5. MEALS

All Meals are subject to availability. Your Partner Restaurant may offer an alternative for any Meal it cannot provide you with. Our Partner Restaurants may use nuts in the preparation of certain Meals. Please call our Partner Restaurant prior to ordering if you have an allergy. FeedMe cannot guarantee that any of the Meals sold by our Partner Restaurants are free of allergens.

6. CANCELLATION

You have the right to cancel a Meal per the cancellation policy of that particular restaurant. A Partner Restaurant will classify a bad booking as any Meal which is cancelled during the no-cancellation period as stipulated with the terms of conditions of each Meal. Customers can cancel a Meal on our platform. FeedMe and the Partner Restaurant may cancel any Meal and will tell you once we cancel a Meal. You will not be charged for any Meal cancelled in accordance with this clause. Any payment made prior to a Meal being cancelled by FeedMe or a Partner Restaurant will be reimbursed usually using the same method you used to pay for your booking. A cancellation fee will be charged for any Meal cancelled during the no-cancellation period.

7. PRICE AND PAYMENT

The price of any Meals will be listed on our Service. Prices will vary between Meals. Prices posted on the Website are liable to change at any time, please confirm the latest prices available on the Website before you make an order, but changes will not affect orders in respect of which you have been presented with the Confirmation Email.

Despite our best efforts, some of the Meals listed on our Service may be incorrectly priced and in the case of an obvious pricing mistake, whereby we will notify you as soon as we can about the pricing issue, you will be able to cancel your booking once we notify you of a pricing mistake.

For the Meals which requires you to put down your credit card, 24 hours before your Meal, your credit card will be authorized for an amount sufficient to cover the cost of the tasting menu plus an estimated amount for additional beverages and service charge. Payment is made directly to FeedMe and is subsequently passed on by FeedMe to the Partner Restaurant. We are authorised by our Partner Restaurants to accept payment on their behalf and payment of the price of any Meals to us will discharge your obligations to pay such price to the Partner Restaurant.

8. OUR LIABILITY

To the extent permitted by law, FeedMe provides our Service and content on an "as-is" and "as available" basis and we make no representation or warranty of any kind, express or implied, regarding the content or availability of our Service, or that it will be timely or error-free or that defects will be corrected. Subject as provided below, FeedMe shall not be liable to you for any direct, indirect, special or consequential losses or damages arising in contract, tort (including negligence) or otherwise arising from your use of or your inability to use our Service, or any loss of profit, loss of business, business interruption, or loss of business opportunity. In the event that FeedMe is found to be liable to you our total aggregate liability is limited to the purchase price of the Meals you have paid for in your order. Nothing in this Clause shall operate so as to limit or exclude in any way FeedMe's liability for any liability which cannot be excluded or limited by law, including liability for death or personal injury caused by negligence or for fraud or fraudulent misrepresentation.

9. EVENTS OUTSIDE OUR CONTROL

No party shall be liable to the other for any delay or non-performance of its obligations under these terms arising from any cause beyond its control including, without limitation, any of the following: act of God, governmental act, war, fire, flood, explosion or civil commotion. For the avoidance of doubt, nothing in clause 11 shall excuse the Customer from any payment obligations under these terms.

10. WAIVER

No failure or delay by a party to exercise any right or remedy provided under these terms or by law shall constitute a waiver of that or any other right or remedy, nor shall it prevent or restrict the further exercise of that or any other right or remedy. No single or partial exercise of such right or remedy shall prevent or restrict the further exercise of that or any other right or remedy.

11. SEVERABILITY

If any provision of these terms becomes invalid, illegal or unenforceable, it shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable. If such modification is not possible, the relevant provision or part-provision shall be deemed deleted. Any modification to or deletion of a provision or part-provision under this Clause shall not affect the validity and enforceability of the rest of these terms.

12. ENTIRE AGREEMENT

These terms, together with the FeedMe Terms of Use for Website and Applications and the FeedMe Privacy Policy, contain the whole agreement between the parties relating to its subject matter and supersede all prior agreements, arrangements and understandings between the parties relating to that subject matter.

Each party acknowledges that in entering into these terms it has not relied upon any oral or written statements, collateral or other warranties, assurances, representations or undertakings which were made by or on behalf of the other party in relation to the subject-matter of these terms at any time before the date of these terms (together "Pre-Contractual Statements"), other than those which are set out in these terms.

Each party hereby waives all rights and remedies which might otherwise be available to it in relation to such Pre-Contractual Statements.

Nothing in this clause shall exclude or restrict the liability of either party arising out of its pre-contract fraudulent misrepresentation or fraudulent concealment.

13. OUR RIGHT TO VARY THESE TERMS AND CONDITIONS

FeedMe may revise these terms of use at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we make, as they are binding on you.

14. LAW AND JURISDICTION

The Hong Kong courts will have exclusive jurisdiction over any claim arising from, or related to, any use of our Services. These terms of use and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of Hong Kong.

FEEDME TERMS OF USE FOR WEBSITE AND APPLICATIONS

This page (together with the documents referred to on it) tells you the terms of use on which you may make use of our website www.feedmeguru.com (our "Site") or any application we make available via an app store or otherwise (our "Service"), whether as a guest or a registered user. Please read these terms of use carefully before you start to use our Site or our Service. By accessing our Site or by using our Service, you indicate that you accept these terms of use and that you agree to abide by them. If you do not agree to these terms of use, do not use access our Site or use our Service.

1. INFORMATION ABOUT US

Our Site and our Service are operated by FeedMe Limited ("we", "us" or "FeedMe"), registered in Hong Kong. FeedMe Limited ("FeedMe HK") is a company incorporated in Hong Kong and operating a business in Hong Kong where meals are prepared by independent restaurants (our "Partner Restaurants") and can be booked on the platform operated by FeedMe HK.

2. ACCESSING OUR SERVICE OR OUR SERVICES

Access to our Site and to our Service is permitted on a temporary basis, and we reserve the right to withdraw or amend access to our Site or our Service without notice (see below). We will not be liable if, for any reason, our Site or our Service is unavailable at any time or for any period. From time to time, we may restrict access to some parts of our Site or our Service, or our entire Site or Service to users who have registered with us. You are responsible for maintaining the confidentially of your login details and any activities that occur under your account. If you have any concerns about your login details or think they have been misused, you should contact admin@feedmeguru.com straight away to let us know. We can deactivate your account at any time.

3. ACCEPTABLE USE

You may use our Service only for lawful purposes. You may not use our Site or our Service: (i) in any way that breaches any applicable local, national or international law or regulation; (ii) in any way that is fraudulent, or has any fraudulent purpose or effect; (iii) for the purpose of harming or attempting to harm minors in any way; (iv) to send, knowingly receive, upload, download, use or re-use any material which does not comply with our content standards in clause 5 below; (v) to transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation; or (vi) to knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.

You must not attack our Site and our Service via a denial-of-service attack or a distributed denial-of service attack. You also agree not to access without authority, interfere with, damage or disrupt any part of our Site or our Service or any network, equipment or software used in the provision of our Service or our Site.

4. INTERACTIVE FEATURES OF OUR SITE

We may from time to time provide certain features which allow you to interact through our Site or our Service such as chat rooms. Generally, we do not moderate any interactive service we provide although we may remove content in contravention of these Terms of Use as set out in section 6. If we do decide to moderate an interactive service, we will make this clear before you use the service and normally provide you with a means of contacting the moderator, should a concern or difficulty arise.

5. CONTENT STANDARDS

These content standards apply to any and all material which you contribute to our Service (the "Contributions"), and to any interactive services associated with it. You must comply with the spirit of the following standards as well as the letter. The standards apply to each part of any Contributions as well as to its whole. Contributions must be accurate (where they state facts), be genuinely held (where they state opinions) and comply with applicable law in Hong Kong and in any country from which they are posted. Contributions must not:

  • contain any material which is defamatory of any person, obscene, offensive, hateful or inflammatory, promote sexually explicit material or promote violence or promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age;
  • infringe any copyright, database right or trademark of any other person;
  • be likely to deceive any person or be made in breach of any legal duty owed to a third party, such as a contractual duty or a duty of confidence or promote any illegal activity;
  • promote any illegal activity;
  • be threatening, abuse or invade another's privacy, or cause annoyance, inconvenience or needless anxiety or be likely to harass, upset, embarrass, alarm or annoy any other person;
  • be used to impersonate any person, or to misrepresent your identity or affiliation with any person or give the impression that they emanate from us, if this is not the case; or
  • advocate, promote or assist any unlawful act such as (by way of example only) copyright infringement or computer misuse.

6. SUSPENSION AND TERMINATION

Failure to comply with any provision in section 3 (Acceptable Use) or 5 (Content Standards) in these Terms of Use constitutes a material breach of the Terms of Use, and may result in our taking all or any of the following actions:

  • immediate, temporary or permanent withdrawal of your right to use our Site or our Service;
  • immediate, temporary or permanent removal of any posting or material uploaded by you to our Site or our Service;
  • issuing of a warning to you;
  • legal action against you including proceedings for reimbursement of all costs (including, but not limited to, reasonable administrative and legal costs) resulting from the breach;
  • disclosure of such information to law enforcement authorities as we reasonably feel is necessary.

The responses described in this clause are not limited, and we may take any other action we reasonably deem appropriate.

7. INTELLECTUAL PROPERTY RIGHTS

We are the owner of or the licensee of all intellectual property rights in our Site and our Service, and in the material published on it (excluding your Contributions). Those works are protected by copyright laws and treaties around the world. All such rights are reserved. You may not copy, reproduce, republish, download, post, broadcast, transmit, make available to the public, or otherwise use any content on our Site or in our Service in any way except for your own personal, non-commercial use.

8. RELIANCE ON INFORMATION POSTED

Commentary and other materials posted on our Site or our Service are not intended to amount to advice on which reliance should be placed. We therefore disclaim all liability and responsibility arising from any reliance placed on such materials by any visitor to our Site or our Service, or by anyone who may be informed of any of its contents. Although we make reasonable efforts to update the information on our Site and our Service, to the extent permitted by law, we make no representations, warranties or guarantees, whether express or implied, that the content on our Site and our Service is accurate, complete or up-to-date.

9. OUR SITE AND OUR SERVICE CHANGE REGULARLY

We aim to update our Site and our Service regularly, and may change the content at any time. If the need arises, we may suspend access to our Site and our Service, or close them indefinitely. Any of the material on our Site or our Service may be out of date at any given time, and we are under no obligation to update such material.

10. OUR LIABILITY

We have taken every care in the preparation of our Site and our Service. However, we will not be responsible for any errors or omissions in relation to such content on our Site and our Service or for any technical problems you may experience with our Site or our Service. If we are informed of any inaccuracies on our Site or in our Service we will attempt to correct this as soon as we reasonably can.

We do not guarantee that our Site and our Service will be secure or free from bugs or viruses. You are responsible for configuring your information technology, computer programmes and platform in order to access our Site or our Service. You should use your own virus protection software.

To the extent permitted by law, we exclude all liability (whether arising in contract, in tort or otherwise) for loss or damage, any loss of profit, loss of business, business interruption, or loss of business opportunity, arising under or in connection with: (i) the use of, or inability to use, our Site or our Service; (ii) a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our Site or our Service or to your downloading of any content on it, or on any website linked to it; and (iii) any website linked to our Site or our Service and any materials posted on it.

Nothing in this Clause shall operate so as to limit or exclude our liability for death or personal injury arising from our negligence, or our liability for fraudulent misrepresentation, or any other liability which cannot be excluded or limited under applicable law.

11. INFORMATION ABOUT YOU AND YOUR VISITS TO OUR SITE AND USE OF OUR SERVICE

We collect and process certain personal data about you as a result of you using our Service and our Site. This is described in more detail in our privacy policy at https://www.feedmeguru.com/privacy-policy.

12. UPLOADING MATERIAL TO OUR SITE AND OUR SERVICE

Any material you upload to our Service our Website or data that we collect as set out above (Clause 11) will be considered non-confidential and non-proprietary, and your upload must comply with the acceptable use requirements and content standards set out in Clause 3 and Clause 5 respectively.

You acknowledge and agree that we have the right to use, copy, distribute, sell and disclose to third parties any such material or data for any purpose related to our business. To the extent that such material is protected by intellectual property rights, you grant us a perpetual, worldwide, royalty-free licence to use, copy, modify, distribute, sell and disclose to third parties any such material or data for any purpose related to our business.

We also have the right to disclose your identity to any third party who is claiming that any content that you post or upload to our Site or our Service constitutes a violation of their intellectual property rights, or of their right to privacy.

We will not be responsible for the content or accuracy of any content posted by you or any other user of our Site or our Service.

We have the right to remove any materials you post on our Site or our Service if, in our opinion, your material or post does not comply with the the acceptable use requirements and content standards set out in Clause 3 and Clause 5 respectively.

The views expressed by other users on our Site or our Service do not represent our views or values.

You are solely responsible for securing and backing up your content.

13. LINKS FROM OUR SITE

Where our Site or our Service contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them.

You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You must not establish a link to our Site or our Service in any website that is not owned by you. We reserve the right to withdraw linking permission without notice.

14. JURISDICTION AND APPLICABLE LAW

The Hong Kong courts will have exclusive jurisdiction over any claim arising from, or related to, a visit to our Site or use of our Services. These terms of use and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of Hong Kong.

15. VARIATIONS

We may revise these terms of use at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we make, as they are binding on you.

16. YOUR CONCERNS

If you have any concerns about material which appears on our Site or our Service, please contact admin@feedmeguru.com

Voucher Terms & Conditions

  1. All discounts, vouchers or codes only apply to first orders for new customers of FeedMe unless otherwise stated.
  2. A new customer is defined as someone who registers, makes a meal selection and enters the discount or voucher code specified on the advert, coupon or leaflet, at checkout during their booking procedure.
  3. A minimum spend is applicable in order to validate and use any discount, voucher or code.
  4. Unless otherwise stated, all discounts, vouchers or codes must be redeemed within one calendar month.
  5. All promotional validity dates are specified on the adverts, coupons or leaflets, please refer to the summary terms on these pieces of artwork for exact and further information specific to that promotion and its promotional period.
  6. Only one discount, voucher or code can be used per order and each discount, voucher or code can only be used once per person.
  7. Any discounts, vouchers or codes cannot be used in conjunction with any other FeedMe offer.
  8. Discounts, vouchers or codes cannot be exchanged for cash or any other alternatives and have no monetary value.
  9. Cancelled bookings will invalidate the use of that code on an account.
  10. All discounts, vouchers and codes can only be used on one order, any remaining credit from that discount, voucher or code cannot be carried forward to any additional or subsequent orders.
  11. Discounts, vouchers or codes may be provided on a customer service basis and will be applied to the customer’s account in the form of credit which has to be used in one order.
  12. Any attempt to manipulate the system and use of discounts, vouchers or codes by use of bulk entry via third parties or syndicates, macros, 'script', 'brute force', masking identity by manipulating IP addresses, using identities other than their own or any other automated means or other automated means (including systems which can be programmed to enter), will render the order and use of that discount, voucher or code invalid and may potentially lead to that account being closed down.
  13. If for any reason a discount, voucher or code becomes invalid due to technical failures or any other causes beyond the control of the FeedMe, or a meal or restaurant becomes unavailable, FeedMe reserves the right (to the extent permitted under applicable law) to cancel, suspend or modify the campaign that is related to that discount, voucher or code and not re-issue any additional discounts, vouchers or codes to affected customers.
  14. FeedMe reserves the right, where necessary, to undertake all such action as is reasonable to protect itself against fraudulent or invalid redemptions including, without limitation, to require further verification as to the identity, age, and other relevant details of a customer.
  15. By redeeming the discount, voucher or code, customers agree to release FeedMe, to the extent permitted under law, from any liability whatsoever for any claims, costs, injuries, losses, or damages of any kind arising out of or in connection with the campaign or with the acceptance or possession of any order. Nothing in this Clause shall operate to limit or exclude FeedMe's liability for death or personal injury arising out of negligence, fraudulent misrepresentation, or any other liability which cannot be excluded or limited by law.
  16. All meals and restaurants are subject to availability.
  17. Normal registration and FeedMe delivery terms and conditions apply, which include the FeedMe Terms and Conditions of Service and FeedMe Terms of Use for Website and Applications.
  18. FeedMe may disclose customer’s personal data to its contractors to assist in conducting the reservation. For more information on how we collect, store and process customer's personal data, please visit https://www.feedmeguru.com/privacy-policy for our data privacy policy.

Referral Program

Terms And Conditions

  1. Eligibility: This Promotion is open to selected FeedMe users ('you/user') aged 18 or over who have completed at least 1 FeedMe orders.
  2. To take part: Simply share your unique link with a friend or relative (aged 18 or over) who you think would benefit from the FeedMe service (referral). For every person that you have referred, who then goes on to place a FeedMe order using that unique link, you will receive an amount in FeedMe credits as stated in the promotional materials.
  3. Promotion Period: You will be able to submit referrals from December 2016 and the promotion will continue until revoked by us.
  4. FeedMe credits are subject to the usual order conditions and the above Voucher Terms and Conditions. A minimum total spend of $500.00 is applicable and credits must be redeemed within three calendar months. There will be a processing time of up to seven days after the date of a successful referral before credits will be applied to your account. Credits have no cash value and are non-transferable.
  5. There is a maximum of 50 of names that you can recommend, subject to the above criteria. We reserve the right to change the maximum number of referrals at any time.
  6. Any attempt to manipulate the system and use of credits by use of bulk entry via third parties or syndicates, macros, 'script', 'brute force', masking identity by manipulating IP addresses, using identities other than their own or any other automated means (including systems which can be programmed to enter), will render the credits invalid and may potentially lead to that account being closed down.
  7. Use of Data: Before you submit the name and email of anyone to us, please ensure that you have obtained their permission. We will use the personal details of the friend or relative supplied for the administration of this promotion and introductory emails about FeedMe products and services. Please see our main privacy policy https://www.feedmeguru.com/privacy-policy.
  8. If for any reason a credit becomes invalid due to technical failures or any other causes beyond the control of the FeedMe, or a menu item or restaurant becomes unavailable, FeedMe reserves the right (subject to any written directions given under applicable law) to cancel, suspend or modify the Promotion and not re-issue any additional credits affected customers.
  9. FeedMe reserves the right, where necessary, to undertake all such action as is reasonable to protect itself against fraudulent or invalid redemptions including, without limitation, to require further verification as to the identity, age, and other relevant details of a customer.
  10. By redeeming the credits, customers agree to release FeedMe from any liability whatsoever for any claims, costs, injuries, losses, or damages of any kind arising out of or in connection with the Promotion or with the acceptance or possession of any purchase of menu items and / or delivery charges (except death or personal injury caused by the Promoter’s negligence, for fraud, or otherwise as prohibited by law).
  11. All menu items and restaurants are subject to availability.
  12. No responsibility is accepted for referrals that are lost, corrupted or delayed or as a result of any network, computer hardware or software failure of any kind. Proof of sending will not be accepted as proof of receipt.
  13. Unique codes should only be used for personal and non-commercial purposes. This means that you can share your invite link with your personal connections via social media where you are the primary content owner. Public distribution on sites where you are a contributor but not the primary content owner (e.g., Wikipedia, coupon websites) is not allowed. Promoting your referral code via Search Engine Marketing (e.g., AdWords/Yahoo/Bing) is also not allowed.
  14. By taking part in this promotion you will be deemed to have accepted and be bound by these terms and conditions.
  15. This promotion will be governed by the laws of Hong Kong and the exclusive jurisdiction of the Hong Kong courts.